17 September 2026
Hiring your first office administrator: what to hand over, and what to keep
How to tell it is time to hire a first administrator, what to hand over in the first month, and what the owner should still keep.
- people
- administration
Management and operations consultancy · Hong Kong
Steady operations for growing Hong Kong businesses.
We work with owner-managed companies of five to a hundred staff to make day-to-day operations run without the owner in every decision. We favour practical fixes over slide decks.
Owner-managed
We work with founders who are still in the daily run of the business, and we design for that reality.
Fixed-fee engagements
Each engagement has a written scope and a fixed fee, agreed before we begin.
Bilingual delivery
We work in English and Traditional Chinese, matching the language your team actually uses.
What we help with
Operations review
We walk through how work actually moves through your company — not the organisation chart, the real path. You leave with a clear picture of where time and money leak.
Process and workflow design
We design the routines your team can follow without you in the room. Owners, handoffs and exceptions are written down, not left in someone's head.
Digitalisation roadmap
We help you choose tools that fit the work, in the right order. You get a roadmap, not a shopping list of software.
Customer-service setup
We set up the front line so enquiries are logged, owned and closed. Your customers get a consistent answer, and you get a quieter telephone.
How we work
01
Diagnose
A two-week review. We sit with the team and map how decisions actually get made.
02
Design
A written plan with owners and dates. No jargon — each change is something a supervisor can explain on a Monday morning.
03
Embed
We stay for the first cycle until the new routine holds. Where it does not stick, we adjust it with the team.
Latest insights
Practical notes on running a small business in Hong Kong.
16 September 2026
RedNote (Xiaohongshu) for a Hong Kong small business: organic, boosted, or paid?
The platform behaves like a search engine people save from. For a small Hong Kong firm, that points to useful notes first, a small boost to test them, and paid ads only after the current rules are checked.
- marketing
- social-media
13 September 2026
Google Ads on a small budget: what a Hong Kong SME should settle before spending the first dollar
Search ads work for a small Hong Kong firm when someone is already looking for the job. They fail when they are asked to do awareness. A few decisions need to be settled before any money moves.
- marketing
- advertising
Tell us what is slowing you down.
A short conversation is enough to see whether we can help.
Contact us