What we do
Each engagement is a written scope with a fixed fee, quoted after a scoping conversation. The pieces below are how the work is usually packaged.
We walk through how work actually moves through your company — not the organisation chart, the real path — and write down where time and money leak.
Who it is for
Owner-managed companies that have grown past informal, in-the-head routines.
What you leave with
Duration: About two weeks
We design the routines your team can follow without you in the room. Owners, handoffs and exceptions are written down, not left in someone's head.
Who it is for
Teams that still need the owner to unblock every exception.
What you leave with
Duration: Four to six weeks
We help you choose tools that fit the work, in the right order. You get a roadmap, not a shopping list of software.
Who it is for
Companies that have been sold software before the work was designed.
What you leave with
Duration: Four to six weeks
We set up the front line so enquiries are logged, owned and closed. Your customers get a consistent answer, and you get a quieter telephone.
Who it is for
Teams whose enquiries live in a shared inbox, WhatsApp, or someone's phone.
What you leave with
Duration: Four to six weeks
We run a short, scored comparison so you can choose a vendor with your eyes open — and without a sales process driving the decision.
Who it is for
Owners about to sign for a system, an agency, or an operations contractor.
What you leave with
Duration: About two weeks
We help you put the records and routines in place before someone asks for them — a workable baseline, not a generic policy pack.
Who it is for
Small professional firms and trading companies that need a workable baseline.
What you leave with
Duration: Ongoing by the quarter
Every engagement has a written scope and a fixed fee, quoted after a scoping conversation. We ask for half at the start and half on delivery. There is no obligation to proceed after we have spoken.
An operations review is usually about two weeks. Process design and similar work often runs four to six weeks. Some readiness work is ongoing by the quarter. The written scope states the duration before we begin.
Yes. We work with owner-managed companies based in Hong Kong. Delivery is in English and Traditional Chinese.
No. We design and embed routines your team can run. We stay for the first cycle where that is part of the scope; we do not take over operations long-term.
No. Tools follow the work. If a tool is warranted we will say so, with a sequence and owners. We do not sell software and we do not take referral fees.
We reply within one working day on Hong Kong time. If it looks like a fit, we book a 30-minute call, then send a written scope and fee. There is no obligation.
A short conversation is enough to see whether we can help.
Contact us